A-Z Info Guide

Administrative offices: Fifth Third Ballpark administrative offices are open Monday through Friday from 8:30 a.m. until 5 p.m. On event days, the offices are open from 8:30 a.m. until after the event.

Alcohol Management: In compliance with Michigan state law, anyone under the age of 21 will not be served alcohol at Fifth Third Ballpark. If customers wish to consume alcohol while at Fifth Third Ballpark, they must have their hand stamped. Customers can get their hand stamped at any alcohol sales location. Violators of the law will be removed from Fifth Third Ballpark.

Altogas Barbeque Areas: Enjoy a BBQ on this covered area for your group.  Great for company outings or family gatherings.

Appearances: Schools and other organizations may request player or mascot appearance by calling the Whitecaps Community Relations Department at (616) 784-4131 ext. 1154.

ATM: A Fifth Third Bank ATM is located behind home plate near the first base main entrance.

Automobile Assistance: Fans who encounter vehicle troubles while visiting Fifth Third Ballpark may receive assistance from Whitecaps staff. If your vehicle won't start or you need some help, simply lift the hood of your car or contact a Whitecaps representative.

Baby Diaper Changing Stations: Changing stations are located in all restrooms along the concourse and behind the Pioneer State Mutual Insurance Deck, as well as in the DTE Energy Suite Level unisex restroom behind home plate.

Barrier-Free Seating and Parking: Fifth Third Ballpark has wheelchair spaces in the box and reserved seating areas as well as the Pepsi Stadium Club, and Miller Lite House Deck seating sections, each with at least one chair to accommodate one companion per wheelchair. Elevators are located on either side of the ballpark to take fans to the box seat level. The Pioneer State Mutual Insurance Deck, Sharwater Cove, Centennial Securities Dream Deck and the DTE Energy Suite Level are also barrier-free. Fifth Third Ballpark has handicapped reserved parking spaces in all lots. Proper identification is required to use these spaces.

Centennial Securities Dream Deck: The Centennial Securities Dream Deck is located just behind the left field wall and can accomodate groups up to 225 people. Groups can rent the upper, lower or entire deck depending on its needs. For more information, contact Fifth Third Ballpark at (616) 784-4131.

Concessions: Fifth Third Ballpark's concessions are located all along the concourse, with main concession areas located near the main entrance on either side of home plate and satellite concessions located throughout the concourse.

DTE Energy Suite Level: Luxury suites may be available for event and game rental. For more information, contact the Whitecaps Group Sales Department at (616) 784-4131 ext. 0.

E-mail: Whitecaps administrative staff member E-mail addresses consist of the first initial and last name @ whitecapsbaseball.com lchamberlin@whitecapsbaseball.com for CEO Lew Chamberlin. The E-mail address for events at Fifth Third Ballpark is events@whitecapsbaseball.com.

Fan Mail: Player fan mail may be sent care of the Whitecaps Clubhouse, P.O. Box 428, Comstock Park, MI 49321.

Fan Suggestions: Fans with a comment or suggestion may express it in person or by filling out the suggestion form at the Parker Brake Auto Centers Customer Service Window located on the main concourse behind home plate.

First Aid: The First Aid station is located on the concourse level behind home plate. The first aid station is staffed by certified personnel from Metro Health Sports Medicine.

Food and Drink: Coolers, cans, bottles, or food will not be permitted in the ballpark, with exceptions for baby products and medical necessities. In cases of extremely hot weather, Whitecaps management may allow water bottles into the ballpark.

Gates Open: Fifth Third Ballpark will open its gates to the public at various times depending on the event being held.  Please check the event page or ticket for gate times.

Kids I.D. Wristbands: Children are encouraged to obtain a wristband from any of the Fifth Third Ballpark ushers. The wristbands identify the child's seat location in case he or she becomes lost.

Kids Meals: The Fifth Third Ballpark concessions stands offer a Kids Meal. The meal consists of a regular hot dog, chips, cookie and small drink.

Lost and Found: Lost and found items can be taken to and retrieved from the Parker Brake Auto Centers Customer Service Window, located on the concourse behind home plate.

Miller Lite House Deck: The Miller Lite House Deck is a provides a rooftop atmosphere and can accomodate 350 people. It is located just behind the right-centerfield wall and above the Pepsi Stadium Club. For more information, contact the Whitecaps Group Sales Department at (616) 784-4131.

Paging: The public address system at Fifth Third Ballpark will be used for paging in extreme cases only. Those needing to page someone should report to the Parker Brake Auto Centers Customer Service Center located on the concourse behind home plate.

Parker Brake Auto Centers Customer Service : The Parker Brake Auto Centers Customer Service Center is located on the concourse behind home plate (section 216). Visit during games for pocket schedules, lost and found, contests, and information.

Parking: Parking prices will vary but is normally just $5.00 at Fifth Third Ballpark for cars and $10.00 for buses and RVs.

Pepsi Stadium Club: The Pepsi Stadium Club is located behind the right-centerfield wall and provides a plush, climate-controlled area for up to 250 people. The banquet-style seating is perfect for company gatherings or special events. The Pepsi Stadium Club also offers six plasma televisions, private restrooms and an exclusive bar/buffet. The Pepsi Stadium Club is available for rent year round. For more information, contact Fifth Third Ballpark at (616) 784-4131.

Pioneer State Mutual Insurance Deck: The Pioneer State Mutual Insurance Deck is located behind the right field wall and is reserved for private parties. The Pioneer State Mutual Insurance Deck seats up to 250 people and is equiped for food and drink service for events. For more information, contact Fifth Third Ballpark at (616) 784-4131.

Playland: The Children's Playland area is open for most Fifth Third Ballpark events. Children ages 1-8 may enjoy Playland, but must wear a Kids I.D. Wristband (available from all ushers and the Parker Brake Auto Centers Customer Service Centers) to enter. Fifth Third Ballpark provides a Playland attendant but cannot be held responsible for the actions of children on the playground. Parents are strongly encouraged to monitor their children while in Playland.

Rain Checks: Most Fifth Third Ballpark events are rain or shine.  In cases that the event is not, exchanges will be made.  All exchanges are subject to availability. There are no cash refunds for tickets. Also, any rainout tickets purchased from TicketReturn may only be exchanged at the Whitecaps Ticket Office.

Restrooms: Restrooms are located on the concourse level on the first and third base sides, as well as on the DTE Energy Suite Level and behind the Pioneer State Mutual Insurance Deck. All of the restrooms at Fifth Third Ballpark are wheelchair accessible.

Security: The security office is located behind the Pioneer State Mutual Insurance Deck in the outfield ticket office. In the event of a security problem, notify a member of Fifth Third Ballparks security team, a member of the Whitecaps staff, or report to the Parker Brake Auto Centers Customer Service Center.

Sharkwater Cove: Sharkwater Cove is reserved for private parties. It seats up to 120. For more information, contact Fifth Third Ballpark at (616) 784-4131.

Smoking: Fifth Third Ballpark is a smoke-free facility. You may smoke outside of the three main gates, however, a ticket is required for re-entry.

Speakers Bureau: Organizations seeking a speaker from the Whitecaps should contact the Community Relations Department at (616) 784-4131 ext. 1154.

Tailgating: Tailgating is not allowed at Fifth Third Ballpark (some exceptions may apply).

Ticket Office Hours: Fifth Third Ballparks Ticket Office is open during the West Michigan Whitecaps season from Monday through Friday from 10 a.m. to 6 p.m., and Saturday from 10 a.m. to 2 p.m. as well as during events and home games.